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Key Responsibilities

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Strategic Leadership

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- Develop and execute enterprise telecommunications and cloud connectivity strategy aligned with organizational goals.
\r\n- Lead modernization initiatives including VoIP, UCaaS, CCaaS, SD-WAN, and cloud-based collaboration platforms.
\r\n- Establish telecommunications standards, architecture, governance, and lifecycle management processes.
\r\n- Support digital transformation, remote workforce, and telehealth initiatives through scalable communications infrastructure.

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Telecommunications Operations

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- Oversee enterprise voice and telecommunications infrastructure including NEC PBX & Voice Applications, AVST Voice Mail. Microsoft Teams Voice, SIP trunking, contact center platforms, paging systems, cellular and mobility services, and nurse call integration.
\r\n- Ensure high availability and performance of WAN/LAN transport services.
\r\n- Manage telecommunications outages, incident response, and carrier escalations.
\r\n- Oversee telecom vendor relationships, contracts, SLAs, and circuit inventory management.

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Cloud & Infrastructure Connectivity

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- Manage cloud networking and connectivity for hybrid environments including Microsoft Azure and AWS.
\r\n- Support VPN and ExpressRoute connectivity, cloud firewalls, and secure access.
\r\n- Collaborate with infrastructure and cybersecurity teams on cloud architecture and secure network segmentation.
\r\n- Support migration of communications and collaboration services to cloud-based platforms.

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Cybersecurity & Compliance

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- Ensure telecommunications infrastructure aligns with healthcare cybersecurity standards and best practices.
\r\n- Partner with Information Security leadership on Zero Trust initiatives, MFA integrations, secure remote access, telecommunications risk management, and incident response planning.
\r\n- Support HIPAA, HITECH, Joint Commission readiness, and disaster recovery standards.

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Operational Management

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- Lead and mentor telecommunications engineers, analysts, and support staff.
\r\n- Develop departmental budgets, capital plans, and technology roadmaps.
\r\n- Maintain documentation, inventory management, and change control processes.
\r\n- Establish KPIs and operational metrics for uptime, carrier performance, service delivery, and customer satisfaction.

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Qualifications

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- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or related field required.
\r\n- Master’s degree preferred.
\r\n- 8–10 years of progressive telecommunications/network leadership experience.
\r\n- Minimum 5 years in healthcare IT or integrated health system environment preferred.
\r\n- Experience managing enterprise telecommunications across multiple locations.
\r\n- Strong experience with hybrid cloud networking and cloud communications technologies.

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Preferred Certifications

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- Cisco CCNP or CCIE
\r\n- Microsoft Azure certifications
\r\n- AWS Certified Solutions Architect or Advanced Networking
\r\n- ITIL Foundation
\r\n- PMP preferred
\r\n- HCISPP, CISSP, or other cybersecurity certifications preferred

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Reporting Structure

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Reports to: Vice President / Chief Information Officer or Chief Technology Officer
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\r\nDirect Reports May Include:
\r\n- Telecommunications Engineers
\r\n- Network Engineers
\r\n- Unified Communications Analysts
\r\n- Telecom Support Specialists
\r\n- Mobility Administrators

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This role oversees enterprise telecommunications operations across hospitals, ambulatory sites, administrative offices, and remote workforce environments while ensuring high availability, resiliency, cybersecurity, regulatory compliance, and support for critical clinical systems. The Director will lead initiatives involving telephony modernization, cloud communications, SD-WAN, contact center technologies, carrier management, disaster recovery communications, and integration with hybrid cloud environments including Azure and AWS. The position partners closely with Infrastructure, Cybersecurity, Clinical Informatics, Operations, and Executive Leadership to ensure reliable and secure communication systems that support patient care and business continuity.", "jobSummaryDisplay": "
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Position Summary

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The Director of Telecommunications & Cloud Infrastructure is responsible for the strategic leadership, design, implementation, security, and operational management of the health system’s telecommunications, voice, network transport, unified communications, and cloud connectivity environments. This role oversees enterprise telecommunications operations across hospitals, ambulatory sites, administrative offices, and remote workforce environments while ensuring high availability, resiliency, cybersecurity, regulatory compliance, and support for critical clinical systems.
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\r\nThe Director will lead initiatives involving telephony modernization, cloud communications, SD-WAN, contact center technologies, carrier management, disaster recovery communications, and integration with hybrid cloud environments including Azure and AWS. The position partners closely with Infrastructure, Cybersecurity, Clinical Informatics, Operations, and Executive Leadership to ensure reliable and secure communication systems that support patient care and business continuity.

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