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HELP DESK TECHNICIAN
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HELP DESK TECHNICIAN
Provides tier one support for all customer service/Help Desk activities from end users, patients, and client inquiries. Has a solid background in Information Technology support and a good understanding of the data, systems, products and or requirements of a Help Desk team. Can provide solid technical solutions and customer service for the customer, via telephone, email or in person. Escalates issues/requests a needed to appropriate tier 2 support personnel and tracks status of high priority issues until resolved.
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Licenses and Certifications Required
AA degree in Computer Science, Information Systems, or related field or equivalent work experience preferred.
2-4 years of experience working as part of an IT Help Desk team or experience in a related field.
Special Skills or Training Requirements
ITSM software experience preferred.
Excellent written and oral communication skills; comfortable presenting ideas and concepts.
Ability to exhibit a high degree of patience for inexperienced computer users required.
Strong interpersonal, written and verbal communications skills.
Ability to provide a high level of customer service.
Must be detail oriented and able to multi-task.
Must be self-motivated and driven.
Ability to problem solve and learn quickly.
Demonstrate professionalism in communication and in the office environment.
Must be coachable and easily receive feedback
Must maintain excellent attendance.
Must have a positive attitude.
Ability to manage time and multiple tasks/priorities.
Adaptable and flexible.
Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
Excellent project management skills.
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